ریفنڈ پالیسی

Return & Refund Policy

Effective Date: September 2026

At Prophetic Remedies, we carefully inspect and securely pack every order before dispatch. Due to the nature of our products, we generally do not accept returns or refunds for products that have been correctly delivered and received in good condition.

1. No Return or Refund for Change of Mind

We do not accept returns or provide refunds for reasons such as:

  • Change of mind after placing the order
  • Product no longer required
  • Ordered the wrong product or variant
  • Personal preference regarding fragrance, texture, colour or appearance
  • Product has been opened, used or tampered with

For hygiene and product-safety reasons, opened or used personal-care products, cosmetics, soaps, oils, supplements and other consumable products cannot be returned.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged during transit
  • Defective
  • Incorrectly supplied
  • Missing from your order
  • Significantly different from the product ordered or advertised

please contact us within 48 hours of delivery.

For such cases, we may, after verification, provide an appropriate remedy such as replacement or refund, as applicable.

3. Unboxing Evidence

For damaged, incorrect or missing-item claims, customers may be required to provide:

  • Clear photographs of the package
  • Photographs of the product
  • Photographs of the shipping label
  • A continuous unboxing video, where available

This helps us investigate transit damage, packing errors and courier-related issues.

4. Eligibility for Replacement / Refund

The product should generally remain unused and in its original packaging, unless the issue itself concerns a defect that can only be identified after opening the product.

We reserve the right to investigate every claim before approving a replacement or refund.

5. Refund Processing

Where a refund is approved, it will normally be processed to the original payment method, subject to the payment gateway/banking process.

Shipping charges may be treated according to the circumstances of the claim and applicable law.

6. Incorrect Address / Failed Delivery

Customers are responsible for providing a complete and accurate delivery address and contact details.

If an order is returned to us because of an incorrect/incomplete address, refusal to accept the shipment, or repeated delivery failure attributable to the customer, any re-shipment may be subject to additional shipping charges.

7. Order Cancellation

Once an order has been dispatched, cancellation may not be possible.

If an order is cancelled before dispatch, we will process the cancellation/refund according to the applicable payment and order status.

8. How to Raise a Complaint

To report a damaged, defective, incorrect or missing product, please contact:

Email: support@propheticremedies.in
Customer Care: 7045696961

Please mention your order number and provide photographs/videos supporting your claim.

9. Important

Nothing in this policy is intended to restrict or exclude any rights or remedies available to consumers under applicable Indian law. The Consumer Protection framework provides consumers a right to seek redressal for genuine grievances.